• Reception opening hours: all year round from 09:00 to 11:00 and from 15:00 to 18:00. Outside these hours, you can only call in emergencies at: 00351 965755341 (call to          national mobile network in Portugal).

• Check-out before 11:00 on the day of departure. If you want to check out later, please arrange this with the owners.

• Please pay in cash on the day of departure, during reception opening hours.

• For motorized vehicles, the speed limit at Quinta do Pomarinho is 10 km/h.

• You can park your car at your camping spot.

• Parking your car is at your own risk. Quinta do Pomarinho accepts no liability for this.

• Separate paper, glass, and plastic and deposit it yourself at the “eco-collection point” next to the parking lot at the front of the site.

• Deposit other waste yourself in the green bins at the ‘eco-collection point’ next to the parking lot at the front of the site.

• Use the trash bin at the washing area only for small amounts of waste.

• Pets are allowed (for a fee) provided that the pet does not cause any inconvenience to other guests. All pets (including cats) must be on a leash when on the Quinta do Pomarinho grounds. Guests are required to clean up after their pets (shovel and plastic bag are mandatory when walking them). Certain dog breeds (see list at the reception) must wear a muzzle. It is not allowed to take your pet into and/or wash them in the campsite’s sanitary area.

• Dispose of dirty water and/or chemical toilet waste at the brick pit on the site.

• Drinking water is available from all taps in the shower/toilet building. Please use drinking water sparingly.

• It is not allowed to flush anything other than toilet paper down the toilets in the washing areas.

• The washing machine has a load capacity of 6 kg. The cost for use is €4.

• Pay cash for the drinks you want to consume from the “shop” at reception.
• Quinta do Pomarinho does not serve alcoholic drinks to persons under 18 years old. You must be able to show ID upon request from Quinta do Pomarinho. If you break this rule, the drink will be confiscated and access to “A Taberna” will be denied. Public drunkenness is prohibited at Quinta do Pomarinho. Furthermore, it is forbidden to sit behind the bar in the meeting area “A Taberna,” to enter “A Taberna” in swimwear, and to consume your own food and drinks in “A Taberna” without permission from Quinta do Pomarinho. This also applies to outdoor activities organized by Quinta do Pomarinho. Pets are only allowed in “A Taberna” as an exception, in consultation with the campsite management. Smoking is not allowed in “A Taberna”.

• It is not allowed to cause noise nuisance in any form. Quiet hours start at 10:00 PM and last until 8:00 AM. During this period, any form of noise disturbance is prohibited. An exception is made for special, announced party evenings.
• Barbecuing, open fires, wood stoves, etc. are not allowed.
• Quinta do Pomarinho accepts no liability for damage that you, your family members, and/or your guests may suffer for any reason. You, your family members, and/or your guests enter the grounds of Quinta do Pomarinho at your own risk. The use of available facilities and participation in activities organized by Quinta do Pomarinho is also at your own risk. Quinta do Pomarinho accepts no liability for consequential damage and lost income.

• You are expected to be aware of the contents of these rules. You are responsible for ensuring that your family members, guests, and visitors know the rules and follow them. Not knowing the rules cannot be used against Quinta do Pomarinho. For disputes that are not covered by these rules, the management of Quinta do Pomarinho will decide.

Our address and payment details

Quinta do Pomarinho

property owners (Proprietários)

Marcel van Rossum en Carolien Bal

address (Endereço)

Camping Quinta do Pomarinho
EN 246 km 16,5 Castelo de Vide – Portalegre
7320-421 Castelo de Vide
Portugal

mailbox (Apartado) 

Quinta da Fonte de Agua Campismo Rural Lda

Apartado 8

EC Castelo de Vide

7320-421 Castelo de Vide

Portugal

GPS-Code

N 39° 23’ 53” W 7° 29’ 14”

E-mail

info@pomarinho.com

Telephone number

00351 965 755 341

(Call to national mobile network in Portugal)

Bank account number (Número da conta bancária)

PT 50 0045 6436 4029 8437 567 21 in the name of QTA Fonte Agua LDA

VAT number (Número Identificação Fiscal (NIF))

514834234

Complaints Book

if you have a complaint about our services, you can submit your complaint digitally via the following internet link:

https://www.livroreclamacoes.pt/inicio

Código do CAE Rev. 3 55200

Alternative Dispute Resolution (RAL) | Consumer notice

In accordance with Law n.144/2015, of September 8, 2015, we disclose all Alternative Dispute Resolution Entities that can be contacted in case of conflict, when purchasing a product or service referenced on this website. It should be noted that when necessary, this solution compared to the judicial route is usually faster, less formal and less expensive. In this way, if you were dissatisfied and want to expose your situation, you can do so by contacting an Alternative Dispute Resolution Entity.

Alternative Dispute Resolution Entities:

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
Área geográfica de abrangência – contratos celebrados nos municípios de: Cabeceiras de Basto, Celorico de Basto, Fafe, Felgueiras, Guimarães, Mondim de Basto, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vieira do Minho, Vila do Conde, Vila Nova de Famalicão, Vizela.
E-mail:triave@gmail.com
Web: https://www.triave.pt

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Competência genérica
E-mail:cniacc@unl.pt
Web: https://www.cniacc.pt/pt/

Mais informações em – Portal do Consumidor – consumidor.pt

Centro de Informação, Medição e arbitragem de Conflitos de Consumo do Algarve
Área geográfica abrangida – contratos celebrados no Distrito de Faro
E-mail:apoio@consumidoronline.pt
Web: http://www.consumidoronline.pt/

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Área geográfica abrangida – contratos celebrados nos municípios de: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail:geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Área geográfica de abrangência – contratos celebrados na Área Metropolitana de Lisboa: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
Email:juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto Área geográfica de abrangência – contratos celebrados na Área Metropolitana do Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia.
E-mail:cicap@mail.telepac.pt
Web: http://www.cicap.pt

CIAB – Centro de Informação, Arbitragem e Conflitos do Consumo
Área geográfica de Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde.
Email:geral@ciab.pt
Web: http://www.ciab.pt

Centro de Arbitragem de Conflitos de Consumo da Madeira
Email:sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt